About The Club Company
The Club Company is a premium collection of 17 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
Perks & Benefits
– OTE £31,350 per annum
– Complimentary access to our health club, group exercise classes, and golf facilities.
– Bonus holiday days to reward long tenure – because we truly value commitment.
– Wedding Day off (conditions apply).
– Birthday Day off (conditions apply).
– A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
– 70% off meals while on duty and 25% off when off-duty.
– 25% off retail.
– 25% off spa treatments (if booked and taken on the day).
– Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
– Access to our Employee Assistance Programme, offering support for any challenges you may face.
– Personal development programs to support growth and for the considerable opportunities in our expanding group.
– Take advantage of our Cycle to Work scheme for a greener commute.
– Exclusive competition opportunities for team members with a golf handicap.
– Wagestream, offering financial flexibility.
– Free parking.
Uniform provided.
Overview of the Role & Person
We are looking for a dedicated and proactive Golf Operations Manager to lead and oversee all aspects of our golf operation, ensuring the highest standards of service and enjoyment for our members. You will be responsible for planning and coordinating a golf programme that is highly regarded by our membership, while managing the Golf Pro Shop and related services to meet the needs of our members.
In this role, you will design and promote golf activities, manage club competitions, and ensure green fee and equipment hire targets are met. You will oversee the efficient use of tee times and marshalling, while recruiting and developing a team to deliver exceptional customer service. Your responsibilities will also include managing the shop’s inventory, monitoring revenue, and collaborating with the Senior Leadership Team to organise golf tournaments.
If you are passionate about golf, have strong leadership skills, and enjoy providing an outstanding experience for members, we would love to hear from you. Join our team and contribute to the success of our golf operations at the Club.
Experience as Golf Professional or Golf Operations Manager at a recognised golf club is desirable.
Key Duties & Responsibilities
– Oversee the day-to-day Club’s golf operation and Golf Shop to ensure exceptional member and guest experiences.
– Work with the Club Committee to manage competitions.
– Drive green fee, retail and ancillary revenue performance in line with annual budget targets.
– Maximise tee sheet efficiency, golf course usage and member diary administration.
– Manage and develop the golf operations team including Pro Shop Assistants, Marshals and Range staff.
– Lead by example to deliver outstanding customer service standards across all golf operations.
– Oversee Golf Shop merchandising, stock control and retail sales performance.
– Manage golf buggy and trolley operations to achieve revenue targets and operational standards.
– Maintain accurate reporting on golf revenue, rounds played and departmental performance.
– Work closely with the Senior Leadership Team to support the planning and delivery of golf days and tournaments
– Ensure compliance with all Health & Safety, fire safety and operational procedures.
– Conduct regular team inductions, performance reviews and ongoing staff development.
– Support recruitment, onboarding and people management processes within the department.
– Attend management meetings and collaborate with senior leadership on golf course and operational improvements.
– Act as a positive ambassador for The Club Company and uphold exceptional standards of professionalism and service.